CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.
What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our
What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our
Hybrid Work Model
.
Job Description
This role requires a fluent knowledge of Czech or Slovak language.
As a Customer Service Team Leader, you will main responsibilities will be:
- To ensure the effective and customer-oriented customer care for existing customers (B2B) by leading customer service back-office team
- To respond in the most effective way to the requirements of the customers.
- To maintain asset protection KPIs under control as well as developing most effective way for analysis and following preventive and corrective actions in case of KPI deviation.
- To deliver excellent customer service by answering questions, resolving problems, and providing information
What will you do?
- Lead the team towards meeting the customer service back office KPIs
(response times, service levels, customer satisfaction and asset protection targets) - Develop the competencies and skills of the back-office team.
- Ensure the services and processes are aligned with company policies and procedures.
- Pro-active communication with internal stakeholders (commercial team, logistics execution, planning and carrier management)
- Resolve the daily issues and pro-actively avoid possible issues.
- Coordinate the internal projects and initiatives (pricing, sales force)
- Keep operational responsibility for small and developing customers.
- Lead the customer onboarding process.
- Proactively propose changes to improve the service and improve the efficiency of customer services.
Who we are looking for:
- 3 years of experience in customer service back office or similar role (responsibility to deal with customer requests)
- People manager experience
- Worked and was responsible for financial and non-financial KPIs.
- Customer oriented approach
- Stress resiliency
- Problem solving skills.
- Clear communications skills
- Fluency in Czech or Slovak + English
What we offer:
- Long term, international career growth & opportunities
- Competitive salary package with annual bonus
- Multisport card
- Additional life insurance
- Options to purchase CHEP/Brambles shares
- 3 Days paid leave for volunteering.
- Employee´s pension insurance plan (up to CZK 4100 monthly contribution)
- 25 the days of the annual holiday
- 5 sick days
- Meal vouchers 180 CZK
- Cafeteria system to spend on health, culture, traveling, education, and purpose.
Preferred Education
Bachelors
Preferred Level of Work Experience
3 - 5 yearsHybrid Remote
We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at recruitment@brambles.com.
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